CUSTOMER REVIEWS

We believe that we provide the best service throughout Somerset, including Bath, Taunton & Yeovil. But don’t take our word for it; over 97% of our customers would recommend us to their family and friends.
  • 20 May 2023
    I cannot rate Permaframe enough. From the off they were extremely professional, very prompt with correspondence, and customer service second-to-none. They aren't the cheapest, they even said that themselves, but the quality of their windows and doors is more than enough to justify spending that little bit more. Absolutely 10/10 here.
    Name Supplied
    Reviewed for
    Windows
  • 25 Feb 2023
    Had windows, doors and gutters. Had a small issue with the back door sticking, but it was sorted straight away. Would Recommend.
    N Smith
    Reviewed for
    Windows
  • 20 Sep 2022
    My wife and I recently requested a quote from Permaframe for the installation of an Orangery. We went straight to Permaframe as we had all our windows installed by them a few years ago. We dealt with Ian Holloway which I must say was a refreshing experience, Ian was very knowledgeable and professional and at no time did we feel that we were under any pressure. Ian did several quotes to our exact specifications including detailed drawings. Unfortunately we were not able to move forward with our plans straight away, but will definitely revisit Permaframe when in a better position.
    S Barker
    Reviewed for
    Orangery
  • 25 Aug 2022
    The sales staff are friendly, not pushy. The installers, very professional and courteous. I know lots of people that have used Permaframe and are very happy.
    N Jones
    Reviewed for
    Windows
  • 25 May 2022
    I've recently had all my windows and a door replaced by Permaframe. Steve and Troy were lovely, helpful and I felt comfortable with them being in my home when I wasn't there. Whilst the time from booking to installation took slightly longer than first anticipated, this was communicated to me efficiently, and it was easy to get in touch with someone if needed, responses were always prompt. Super happy customer with the fanciest windows on the street. Thanks!
    N Hill
    Reviewed for
    Windows
  • 25 Apr 2021
    Everything about our experience with the Permaframe shop in Frome was easy and enjoyable. The show room really allows you to get a feel for the products and the sales team were knowledgeable and not at all pushy. The quotation was very quick and easy to adjust once we knew the ball park figure. The measuring appointment was carried out on time and professionally. The fitting of the windows was superb. I went to work each morning and each evening I came home to perfectly fitted windows and a pristinely clean house. On the day the fitters finished you would honestly not know that they had been there... except, of course, for the lovely new windows! We have had the windows for a year now. There have been absolutely no issues. Everything works perfectly. We used to hate the exterior view of our house but the new windows have really improved the appearance of the house and the way we feel about it. Being stuck in lockdown for months at a time would have driven me mad if I had been looking at our old windows but the new windows make me smile every time I sit in the garden and look back at the house. Even better than all of that, is the difference the new Permaframe windows have made to the warmth of our house. There are no drafts and even in the winter we barely turn on the heating because the windows are so efficient. I cannot recommend Permaframe highly enough.
    C Bettesworth
    Reviewed for
    Windows
  • 19 Feb 2020
    Efficient throughout and we are very pleased with it.
    Madeline Dossor
    Reviewed for
    DoorsWindows
  • 19 Feb 2020
    Fantastic service. Quick efficient and friendly.
    Maureen Anderson
    Reviewed for
    ConservatoryOrangery
  • 03 Dec 2019
    One person was quite surly about replacing an unsightly joint (discussed with Richard Smith)
    Trevor Johnson
    Reviewed for
    DoorsWindows
  • 07 Oct 2019
    Whilst there were one or two issues that were outside Richards control we consider the product to be excellent. Everyone involved on the build and installation were polite throughout and we never heard inappropriate language. We wouldn't hesitate to recommend Permaframe to others. In our view the product is far superior to others we looked at before choosing Permaframe
    Michael Bond
    Reviewed for
    DoorsWindows
  • 29 Sep 2019
    A very professional compaany from start to finish. All the staff were very good which gave us great confidence that we had made the right choice. The management and installation team were as you say Fantastic and went the extra mile to make sure we were very Happy.
    Mr Maurice Brown
    Reviewed for
    DoorsWindows
  • 29 Jul 2019
    Patricia Mclenehan
    Reviewed for
    DoorsWindows
  • 20 Jul 2019
    Permaframe were not the sole company to quote for our conservatory but they were the only company who actually listened to our requirements hence getting the contract. Apart from arriving a bit later in the mornings than stated, all the work was done in a timely and professional manner and the workmen were friendly, efficient and helpful. We are delighted with the result and would have no hesitation in recommending Permaframe.
    Ian Lloyd-Williams
    Reviewed for
    ConservatoryOrangery
  • 19 Jul 2019
    Stella Payne
    Reviewed for
    ConservatoryOrangery
  • 14 Jun 2019
    Good company to deal with. Helpful and punctual.
    Mr & Mrs Mowat
    Reviewed for
    ConservatoryOrangery
  • 13 Jun 2019
    Sheila Marks-Cockett
    Reviewed for
    ConservatoryOrangery
  • 31 May 2019
    Yvonne Hopkins
    Reviewed for
    DoorsWindows
  • 24 May 2019
    Very professional from start to completion.
    Brian Edward Lear
    Reviewed for
    DoorsWindows
  • 24 May 2019
    Permaframe did such a good job with our extension we couldn't not use them again!
    David + Gillian Wilson
    Reviewed for
    DoorsWindows
  • 17 May 2019
    We are pleased with our new conservatory.
    Christopher Francis Galpin
    Reviewed for
    ConservatoryOrangery
  • 17 May 2019
    Thrilled with the work carried out. No fuss, arrived promptly cleared away all debris.
    Anne Stapleford
    Reviewed for
    DoorsWindows
  • 17 May 2019
    Thoroughly recommended
    Claire Carter
    Reviewed for
    DoorsWindows
  • 09 May 2019
    Staff first rate however would have liked (in hindsight) more recommendations to make our conservatory even better. As a customer we knew best but actually I think we might have made better choices with more guidance (difficult path to tread for Permaframe). In all other respects the expertise, workmanship etc were first rate. Overall I would recommend Permaframe for a further project but next time would seek and rely more on their advise. Not a cheap solution but when compared with traditional build good value and certainly a painless experience. Project management first rate and I should know as a retired Building Surveyor.
    Geoff Cardnell
    Reviewed for
    ConservatoryOrangery
  • 03 May 2019
    All good except workmen laid floor + cement not dry when they skimmed/levelled floor so I have to get it re-done before carpet tiles can go down.
    Eve Berry
    Reviewed for
    ConservatoryOrangery
  • 03 May 2019
    Excellent service all round, highly recommend Permaframe.
    T. Kane
    Reviewed for
    DoorsWindows
  • 08 Apr 2019
    Toby Simon
    Reviewed for
    ConservatoryOrangery
  • 05 Apr 2019
    Excellent service and after sales maintenance.
    Mr + Mrs Irons
    Reviewed for
    DoorsWindows
  • 05 Apr 2019
    Very pleased good qulaity
    Karen Bradley
    Reviewed for
    DoorsWindows
  • 19 Mar 2019
    Can't fault these guys. Faultless polite professional. No silly sales folk. All work carried out as promised first class service!!
    Trevor Pringle
    Reviewed for
    DoorsWindows
  • 09 Mar 2019
    Fantastic service from start to finish and an amazing product.
    Karen L Bridges
    Reviewed for
    DoorsWindows
  • 06 Mar 2019
    Excellent service, both before and after. polite + helpful fitters. Good value for money, competitive price. Thank you
    Kathryn Rossbach
    Reviewed for
    DoorsWindows
  • 06 Mar 2019
    Excellent company to deal with and excellent products and service.
    Mrs A. Elisabeth Janaway
    Reviewed for
    DoorsWindows
  • 05 Mar 2019
    I cannot fault anything with this company, they have always been excellent.
    Mrs V Richardson
    Reviewed for
    DoorsWindows
  • 05 Mar 2019
    Used Permaframe previously for a new conservatory roof and now have had 2 external doors fitted, composite front and Upvc back. Have no hesitation in recommending to anyone.
    David Boyland
    Reviewed for
    DoorsWindows
  • 01 Mar 2019
    Joanne Baker
    Reviewed for
    DoorsWindows
  • 15 Feb 2019
    Really great service - visits from the team, good experience fitting and excellent after-care will definitely recommend!
    Patrick Douglas
    Reviewed for
    DoorsWindows
  • 15 Feb 2019
    Mrs Teressa Powell
    Reviewed for
    DoorsWindows
  • 15 Feb 2019
    Staff were on time, polite and courteous throughout installation. Ensured I was satisfied with product prior to leaving made amendments as necessary. Information left if required aftersales assistance.
    Sylvia Englefield
    Reviewed for
    DoorsWindows
  • 15 Feb 2019
    Mrs Susan Bennett
    Reviewed for
    DoorsWindows
  • 25 Jan 2019
    Mr Antony Maidmen
    Reviewed for
    ConservatoryOrangery
  • 18 Dec 2018
    Very good altogether.
    Sidney Church
    Reviewed for
    DoorsWindows
  • 18 Dec 2018
    Superb job.
    Mr Martin Shreeves
    Reviewed for
    DoorsWindows
  • 17 Dec 2018
    Gordon Perry
    Reviewed for
    DoorsWindows
  • 03 Dec 2018
    Excellent service.
    Richard Hugo
    Reviewed for
    DoorsWindows
  • 03 Dec 2018
    Stephen Hill
    Reviewed for
    DoorsWindows
  • 30 Nov 2018
    top quality job
    christopher hodges
    Reviewed for
    ConservatoryOrangery
  • 25 Nov 2018
    I've used permaframe on many occasions over three addresses, always good value, honest service, will put right any niggles without fuss. Have recommended them many times.
    Mrs Gillian Hooper
    Reviewed for
    DoorsWindows
  • 19 Nov 2018
    Very pleased with product + filling.
    Deb Reardon
    Reviewed for
    DoorsWindows
  • 19 Nov 2018
    Peter Davis
    Reviewed for
    DoorsWindows
  • 19 Nov 2018
    Duncan Brummell
    Reviewed for
    DoorsWindows
  • 19 Nov 2018
    Good service with a couple of small errors with appointments and delivery.
    Moira Gundry
    Reviewed for
    ConservatoryOrangery
  • 19 Nov 2018
    I've used Permaframe lots of times over the years. Always satisfied!
    Anthony David Brown
    Reviewed for
    DoorsWindows
  • 07 Nov 2018
    Excellent product, great installation work.
    Bridgit Doolan
    Reviewed for
    DoorsWindows
  • 07 Nov 2018
    Natural choice to use company as I have used them in the past.
    W. Charman
    Reviewed for
    DoorsWindows
  • 02 Nov 2018
    Good workmanship - fitters arrived on time very professional - very pleased
    Clifford Banbury
    Reviewed for
    DoorsWindows
  • 29 Oct 2018
    Miss Broad
    Reviewed for
    DoorsWindows
  • 23 Oct 2018
    Very impressed with Permaframe.
    Nik Davies
    Reviewed for
    DoorsWindows
  • 17 Oct 2018
    Very pleased with results of both projects
    Arthur Gasson
    Reviewed for
    DoorsWindows
  • 16 Oct 2018
    Rosita Gosling
    Reviewed for
    DoorsWindows
  • 16 Oct 2018
    Alice Thomas
    Reviewed for
    DoorsWindows
  • 16 Oct 2018
    Excellent service from sales through to construction would have no problem recommending them
    Michael Hamilton
    Reviewed for
    ConservatoryOrangery
  • 10 Oct 2018
    Very impressed with all aspects of work.
    Nicholas Field
    Reviewed for
    DoorsWindows
  • 13 Sep 2018
    Matthew E Brookbank
    Reviewed for
    DoorsWindows
  • 29 Aug 2018
    We were very pleased with everything, the product, French Doors, and all the staff that we came into contact with.
    Mr and Mrs D Portch
    Reviewed for
    DoorsWindows
  • 29 Aug 2018
    Splendid. many thanks x
    Sandra Head
    Reviewed for
    DoorsWindows
  • 29 Aug 2018
    I could not fault the service I was given from when I ordered the door until the door was fitted and the fitters were friendly and clean.
    Mr Grenville Forse
    Reviewed for
    DoorsWindows
  • 27 Aug 2018
    Stuart Cook
    Reviewed for
    DoorsWindows
  • 22 Aug 2018
    I felt fully consulted throughout the whole process. Your approach was pro-active without being pushy. I also like the products.
    Louise McMillan
    Reviewed for
    DoorsWindows
  • 15 Aug 2018
    We would recommend without hesitation
    Mel Waller
    Reviewed for
    DoorsWindows
  • 30 Jul 2018
    Over the past 20 years we have had Permaframe four times giving us excellent service.
    Mr R Christmas
    Reviewed for
    DoorsWindows
  • 18 Jul 2018
    Fantastic job by Permaframe!
    Antoine Buchard
    Reviewed for
    DoorsWindows
  • 13 Jul 2018
    High price but better outcome / product
    Roger James Esson
    Reviewed for
    DoorsWindows
  • 13 Jul 2018
    A quality product.
    Dudley Price
    Reviewed for
    ConservatoryOrangery
  • 29 Jun 2018
    Service was excellent. Fitters were on time, clean, tidy and friendly and approachable. I’m very, very pleased with my new windows and doors.
    Sylvia Wardle
    Reviewed for
    DoorsWindows
  • 23 Jun 2018
    The doors and window are fantastic and really finish off our project. It was a big expense but very happy we went ahead with it.
    Kathryn Booth
    Reviewed for
    DoorsWindows

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