Once your installation has been completed, we’ll still be on hand should you ever need any help or guidance


The Permaframe guarantee provides you with a comprehensive level of cover, protecting you and your products for years to come. If you think that there’s an issue, please reach out to a member of our Aftercare team who’ll be on hand to help out.

Envisage Flush Windows - Monkey Tail Handle


Just like any other investment, taking good care of your products is vital to ensuring its longevity. Regularly cleaning and checking over your items ensures that they not only look their best, but that they’re operating perfectly too.

To help homeowners, we’ve created several documents that cover the care and maintenance of your products. Please see our Helpful Guides section for more.

Aftercare - Cleaning


It’s a common misconception that when condensation appears, people think that there’s something wrong with their windows. In fact, the opposite is true!

Condensation forms when moisture in the air hits a colder surface, such as glass. As long as these little droplets appear on the external panes, then you can rest assured your windows are working as they should – keeping the cold air and moisture from passing through your frames.

Only if you notice condensation on the inner panes of your glazed units should you be concerned. If that’s the case, please get in touch.

Aftercare Condensation


We invite you to join us at our showroom in Frome, to browse our many products in person and speak with our team of advisors and designers about your next home improvement project.


Just a Call or Click Away

Should a lock become troublesome, or a door not operate as smoothly as it once did then our Aftercare department will be there to fix the issue. Just call us or send a request through for a service visit. It’s that simple.

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Want to speak with an Advisor? Give us a call on 01373 794000

Our friendly team will be pleased to help with any questions you may have.