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Our Promise To Our Customers

It’s always an immense honour when a customer chooses Permaframe ahead of any other home improvement specialist and we don’t take their decision for granted. 

VELUX Roof Windows

We make it our mission to make them happy by going the extra mile in everything we do for them, all part of the long-standing Permaframe promise!

For over 25 years, we have been delivering this promise to householders throughout Somerset. If you don’t know what this promise entails, let us fill you in…


They say that honesty is the best policy and we couldn’t agree more. Our customer advisors always display honesty so that there’s transparency through the entire sales process. Demonstrating honesty from start to finish assures you of no nasty surprises.

No grey areas

You will be kept entirely informed of all contract details and we stick to our contracts – what you have agreed to is exactly what you will get.

Professionalism and organisation

Our fitting team install our products to the very highest standard and take enormous pride in what they do. They will give you an installation date and stick to it, so you won’t be let down. All of our installations are overseen by an Installation Manager who checks that everything is running according to plan and will hand you a satisfaction questionnaire at the conclusion of the project.

Guaranteed value for money

When you take into consideration our level of customer service and product quality, we believe you’ll agree that we offer superb value for money. The technology we use to develop our product line is highly sophisticated and ensures it exceeds the industry standard.


You should feel supremely confident that our building and installation teams will do the best possible job as each individual member is fully qualified and has plenty years of experience behind them. Much of their work can be seen throughout the Somerset area.

It’s a promise that we will never break. Why not book an appointment with Permaframe to find out what other promises we can deliver if you’re after a new conservatory, windows or doors.

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